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Last Updated: November 16, 2025

  1. Introduction

These Terms and Conditions (« Terms ») govern your use of the Emozioni website (www.emozioni.be) and the booking of travel services offered by Emozioni. By accessing our website and making a booking, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

  1. Company Information

Emozioni
Email: travel@emozioni.be

Address: Nieuwkerkenstraat 58, 9100 Sint Niklaas

ContactContact

Phone: +32 473824766


VAT Number: BE 0809988996

  1. Definitions
  • « We », « Us », « Our »: Refers to Emozioni
  • « You », « Your », « Client »: Refers to the person making a booking
  • « Services »: Travel packages, tours, bookings, and related services offered by Emozioni
  • « Third-Party Providers »: Hotels, airlines, tour operators, and other service providers
  1. Booking and Payment

4.1 How to Book
Bookings can be made through our website, email, or phone. All bookings are subject to availability and confirmation.

4.2 Payment Terms

  • A deposit of [INSERT PERCENTAGE]% is required at the time of booking
  • Full payment is due [INSERT NUMBER] days before departure
  • We accept credit cards, bank transfers, and other payment methods as indicated on our website
  • All prices are in EUR unless otherwise stated
  • Prices include VAT where applicable

4.3 Price Changes
We reserve the right to adjust prices due to changes in exchange rates, fuel surcharges, taxes, or fees imposed by third-party providers. You will be notified of any price changes before final payment.

  1. Cancellation and Refund Policy

5.1 Cancellation by You

  • More than [60] days before departure: Full refund minus [10]% administrative fee
  • [30-60] days before departure: [50]% refund
  • [15-30] days before departure: [25]% refund
  • Less than [15] days before departure: No refund

Cancellations must be submitted in writing to travel@emozioni.be

5.2 Cancellation by Us
We reserve the right to cancel a booking due to insufficient participants, force majeure, or circumstances beyond our control. In such cases, you will receive a full refund or alternative travel arrangements.

5.3 Refund Processing
Refunds will be processed within [14-30] business days to the original payment method.

  1. Changes and Modifications

6.1 Changes by You
You may request changes to your booking (dates, destinations, participants) subject to availability. A modification fee of EUR [INSERT AMOUNT] applies, plus any additional costs from third-party providers.

6.2 Changes by Us
We reserve the right to make minor changes to itineraries due to operational reasons. You will be notified of significant changes as soon as possible.

  1. Travel Documents and Requirements

7.1 Your Responsibility
You are responsible for:

  • Valid passports (valid for at least 6 months beyond travel dates)
  • Visas and entry requirements for all destinations
  • Travel insurance (highly recommended)
  • Health requirements, vaccinations, and medical fitness for travel

7.2 Our Role
We can provide general information about travel requirements, but you are ultimately responsible for compliance.

  1. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering:

  • Trip cancellation and interruption
  • Medical expenses and emergency evacuation
  • Lost or delayed baggage
  • Personal liability

Emozioni is not responsible for costs incurred due to lack of insurance.

  1. Liability and Responsibilities

9.1 Our Liability
Emozioni acts as an intermediary between you and third-party service providers. We are not liable for:

  • Acts, errors, or omissions of third-party providers
  • Delays, cancellations, or changes made by airlines, hotels, or other providers
  • Personal injury, illness, death, or property damage during travel
  • Force majeure events (natural disasters, pandemics, strikes, civil unrest, terrorism)

9.2 Your Liability
You are responsible for:

  • Your behavior and compliance with local laws
  • Damage to property caused by you
  • Any costs arising from your breach of these Terms

9.3 Limitation of Liability
Our total liability for any claim is limited to the amount you paid for the services, except where prohibited by law.

  1. Health and Safety

You must inform us of any medical conditions, disabilities, or special requirements at the time of booking. We will make reasonable efforts to accommodate your needs, but some activities may not be suitable.

  1. Complaints and Disputes

11.1 Complaints During Travel
If you encounter issues during your trip, report them immediately to our local representative or contact us at travel@emozioni.be so we can attempt to resolve them.

11.2 Complaints After Travel
Complaints must be submitted in writing within [30] days of return. We will investigate and respond within [14] business days.

11.3 Dispute Resolution
Any disputes will be governed by Belgian law. Both parties agree to attempt mediation before pursuing legal action.

  1. Data Protection and Privacy

Your personal data will be processed in accordance with our Privacy Policy and GDPR regulations. By making a booking, you consent to the collection and use of your data as described in our Privacy Policy.

  1. Intellectual Property

All content on our website (text, images, logos, trademarks) is the property of Emozioni or licensed to us. You may not reproduce, distribute, or use this content without written permission.

  1. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, or government restrictions.

  1. Governing Law

These Terms are governed by the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of Belgian courts.

  1. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.

  1. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

  1. Entire Agreement

These Terms, together with our Privacy Policy and booking confirmation, constitute the entire agreement between you and Emozioni.

  1. Contact Us

For questions or concerns about these Terms, please contact:

Email: travel@emozioni.be
Phone: +32 473824766

Address: Nieuwkerkenstraat 58, 9100 Sint Niklaas